A Role refers to the specific set of responsibilities, duties, and expectations assigned to an employee within an organization. It defines an individual’s position, authority, and contribution to business operations, ensuring clarity in work allocation, accountability, and performance management. Well-defined roles help in workforce planning, productivity optimization, and career progression.

Industries like manufacturing, retail, logistics, e-commerce, and facility management services (FMS) establish structured job roles to enhance efficiency, compliance, and operational effectiveness. Companies leverage HRMS, job descriptions, and competency frameworks to ensure that each role aligns with business objectives, team structures, and industry best practices.