Employee Net Promoter Score (eNPS) is a key metric that measures employee loyalty and satisfaction by assessing how likely employees are to recommend their workplace to others. In industries like manufacturing, retail, logistics, and facility management, tracking eNPS helps businesses gauge workforce engagement, retention trends, and overall job satisfaction.

For organizations managing an external workforce, eNPS provides insights into employee experience across contract, gig, and blue-collar workers. Companies use surveys, feedback tools, and HR analytics to analyze employee sentiment, address concerns, and enhance workplace culture, ultimately driving higher retention and productivity.